Bejewelled by Amirah

Thank you for shopping with Bejewelled by Amirah. We aim to process and deliver your orders as quickly and efficiently as possible. Please read our shipping information below.

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1. Order Processing

• Orders are processed within 2–10 working days, depending on the product.

• Processing times for specific products are stated in their descriptions.

• Orders placed on weekends or UK bank holidays will be processed from the next working day.

• Processing times do not include delivery times.

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2. Shipping Costs and Delivery

• Shipping costs are calculated based on your order and delivery location.

• Available delivery options and charges are displayed at checkout.

• Estimated delivery times depend on the shipping service selected.

• You will receive a dispatch confirmation email once your order has been shipped.

• Tracking information will be provided where a tracked delivery service has been selected.

 

3. Delivery Delays

We aim to deliver orders within the estimated delivery timeframe. However, occasional delays may occur due to postal services, adverse weather, customs or other circumstances beyond our control.

If your order is delayed, please contact us and we will do our best to assist.

 

4. Incorrect Delivery Details

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to correct it before dispatch.

Once an order has been dispatched, we may be unable to change the delivery details. Additional delivery charges may apply if an incorrect address was provided.

 

5. Lost or Damaged Parcels

If your parcel has not arrived within the expected delivery period or arrives damaged, please contact us promptly.

We will review the issue and, where necessary, work with the delivery provider to investigate and arrange an appropriate resolution.

Your statutory consumer rights remain unaffected.

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6. International Shipping

For international orders:

• Delivery times vary depending on the destination.

• Customs duties, import taxes and other local charges may apply.

• Customers are responsible for applicable import charges unless otherwise stated at checkout.

• Customs clearance may result in additional delivery delays.

If a parcel is returned because customs charges were not paid, please contact us to discuss the available options.

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7. Personalised and Custom Orders

Personalised jewellery, engraved items and custom-made products may require additional preparation time.

Estimated processing times will be stated in the relevant product description.

Please ensure all personalisation details, including names, initials, dates and spelling, are correct before placing your order.

8. Contact Us

If you have any questions about shipping or delivery, please contact us.

Email: info@bejewelledbyamirah.com

Website: www.bejewelledbyamirah.com
 

We are always happy to assist.

Thank you for choosing Bejewelled by Amirah.